Privacy Policy

Last updated: December 27, 2025

This Privacy Policy explains how Anton Kats (“InstantHero”, “we”, “us”, “our”) collects, uses, and protects information when you use instanthero.ca and app.instanthero.ca (together, the “Services”).

1. Who we are

Controller/Operator: Anton Kats (Nova Scotia, Canada)
Contact: [email protected]

2. Who this is for

The Services are intended for a general audience. Children under 13 may browse the public parts of the Services, but may not create an account.

We do not knowingly collect personal information from children under 13 through account creation. If you believe a child under 13 has provided us personal information, please contact us and we will take steps to delete it.

3. Information we collect

3.1 Information you provide

• Account information: email address and name (via Google sign-in).
• Shipping information: physical mailing address for postcard delivery.
• Postcard content: messages you write for postcards.
• Optional public submissions: images of postcards you upload (for “collecting” postcards) and any text you add, only if you choose to submit them for public display.
• Support communications: information you include when you contact us.

3.2 Information collected automatically

When you use the Services, we may automatically collect:

• Identifiers and log data: IP address, timestamps, pages/actions, and error logs.
• Device data: browser type, device type, operating system, and basic diagnostic information.
• Session data: session cookies used to keep you signed in and to operate the Services.
• First-party analytics: we analyze service usage using our own server-side analytics based on logs and session data (we do not use advertising or cross-site tracking).

4. Cookies and similar technologies

We use cookies and similar technologies for:

• Essential functionality (for example, maintaining sessions and security).
• Performance and reliability (for example, understanding usage patterns and improving the Services).

We do not use cookies for advertising, retargeting, or cross-site tracking.

We display a cookie notice/banner. You can also control cookies through your browser settings. If you disable some cookies, parts of the Services may not function properly (for example, staying signed in).

5. How we use your information

We use information for the following purposes:

• To create and manage your account and authenticate you (including via Google sign-in).
• To process orders and deliver postcards to the address you provide.
• To print postcard content you submit (messages and related order details).
• To review and moderate submissions intended for public display.
• To operate, maintain, secure, and improve the Services (including first-party analytics).
• To communicate with you, including transactional messages and marketing emails (you can opt out of marketing).
• To comply with legal obligations and enforce our terms.

6. Payments

Payments are processed by Square. We do not receive or store your full credit card number. Square may send its own transactional emails and will process personal information according to its own privacy practices.

7. Sharing and disclosure

We do not sell your personal information and we do not share it with third parties for their own marketing.

We may disclose information in limited situations, such as:

• Service providers: to vendors who help us run the Services (for example, hosting, email delivery, and infrastructure), only as needed and subject to appropriate safeguards.
• Legal and safety: to comply with law, court orders, or lawful requests, or to protect the rights, safety, and security of InstantHero, our users, or others.
• Business changes: if the Services are involved in a merger, acquisition, restructuring, or sale (information may be transferred as part of that process).

8. Public content and moderation

You may choose to submit postcard images and accompanying text for public display. Public submissions may be made from within the Services and may also be accepted even when you are not logged in.

All public submissions are reviewed by a human before being published. We may approve, reject, or remove public content at our discretion, including to protect privacy, safety, and the integrity of the Services.

Please avoid including sensitive personal information in anything you choose to submit for public display.

9. Data retention

We retain personal information for as long as your account remains active, and as needed to provide the Services. We may also retain certain information for longer periods where required for legal, tax, accounting, fraud prevention, dispute resolution, or backup and security purposes.

10. Your choices and rights

• Marketing emails: you can opt out of marketing communications using the unsubscribe link or your account settings (if available).
• Access and deletion: you may request access to or deletion of your personal information by contacting [email protected].
• Cookies: you can control cookies through your browser settings. Disabling cookies may impact functionality.

11. Security

We take reasonable measures to protect information against loss, misuse, and unauthorized access. No system can be guaranteed 100% secure, so please use the Services with that in mind.

12. International users

We operate from Canada (Nova Scotia). If you access the Services from outside Canada, you understand that your information may be processed in Canada or other locations where our service providers operate, and that data protection laws may differ from those where you live.

13. Third-party links and services

The Services may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above, and may provide additional notice where appropriate. Your continued use of the Services after an update means you accept the updated policy.

15. Contact us

Questions or requests? Email us at [email protected].